Development · Maintenance and support
Maintenance and support that keeps live software healthy.
Launch is the start. We keep your software patched, monitored and improving, with a named team who already knows your code.
In short
What is software maintenance and support?
Software maintenance and support is the ongoing work of keeping a live website or application secure, working and up to date. technocity provides dependency and security updates, uptime and error monitoring, bug fixes with agreed response times, backups, small feature improvements and monthly reports, for software we built or have taken over from another team.
Sound familiar?
The problems we solve
The original developer left and nobody knows the code
Dependencies are years out of date
Bugs sit in a queue with no one responsible
Small improvements never get prioritised
What’s included
How we can help
Care plan
Monthly updates, security patches, backups and uptime monitoring.
Support retainer
A block of developer hours each month for fixes and small features.
Code takeover
Onboarding onto software built elsewhere, with an audit and stabilisation plan.
Upgrade project
Bring a framework, language version or CMS up to a supported release.
Timelines are typical starting points. Every project is scoped with you first.
What you get
- Onboarding audit of code, hosting and dependencies
- Scheduled dependency and security updates
- Uptime, error and performance monitoring
- Tested backups with restore checks
- Ticket queue with agreed response times
- Monthly report of work done and risks ahead
Tools and technology
How it works
From first call to results
Audit and stabilise
We review the code and hosting, then fix anything urgent or risky.
Set the rhythm
Updates, backups and reports run on a fixed monthly schedule.
Respond and fix
Tickets are handled by severity within the response times we agree.
Improve steadily
Spare hours go to small improvements from a shared backlog.
Questions
Common questions
What is included in a software maintenance plan?
A software maintenance plan usually includes security and dependency updates, uptime and error monitoring, backups, bug fixes within agreed response times and a monthly report. Many plans also include a set number of hours for small improvements, so the product keeps getting better after launch.
Can you maintain software built by another company?
Yes, technocity maintains software built by other teams. We begin with an onboarding audit of the code, hosting and dependencies, fix urgent risks first and document how the system works, so support does not depend on any single person.
Why do websites and apps need regular updates?
Websites and apps need regular updates because the frameworks, libraries and servers they rely on receive security patches and eventually lose support. Skipping updates leaves known vulnerabilities open and makes the eventual upgrade larger, riskier and more expensive.
How quickly will you respond to a critical issue?
Response times for critical issues are agreed in each support plan and depend on the level of cover chosen. Critical problems such as the site being down or payments failing are handled before all other work, with updates shared until the issue is resolved.
Can unused support hours be used for new features?
Yes, support hours not needed for fixes can go towards small features and improvements from a shared backlog. Larger features are scoped separately so they do not crowd out maintenance work that keeps the software secure and stable.
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