AI Solutions · Voice AI agents

Voice AI agents for inbound and outbound calls.

We build phone agents that speak naturally, understand interruptions and know when to pass the call to a person. Every call is logged, so you can check what was said.

Start a project What’s included

AI assistant · Web chat

Do you have an evening slot on Thursday?

Yes, 6:30 pm or 7:15 pm your time. Which works better?

7:15 please.

Booked. I have sent the confirmation and a reminder will follow on the day.

In short

What is a voice AI agent?

A voice AI agent is software that holds a spoken phone conversation, using speech recognition, a language model and a synthetic voice. technocity builds voice agents that answer inbound calls, make consented outbound calls, qualify leads and book appointments, with call recordings, transcripts and a transfer to a human when needed.

Sound familiar?

The problems we solve

Calls go unanswered during busy hours and weekends

Staff spend hours on routine follow-up calls

Callers hang up when they hear a rigid phone menu

No record of what was promised on each call

What’s included

How we can help

Inbound call agent

An agent that answers your number, handles common questions and routes the rest.

from 4 weeks

Outbound follow-up agent

Calls to people who have asked to be contacted, to confirm interest, remind or reschedule.

from 5 weeks

Appointment booking voice flow

A voice agent connected to your calendar that books, moves and confirms slots.

from 5 weeks

Voice and script tuning

Regular review of recordings to fix misheard words, long pauses and weak answers.

ongoing

Timelines are typical starting points. Every project is scoped with you first.

What you get

A voice agent connected to your phone number
Call scripts, disclosure wording and escalation rules
Live transfer to staff with a short call summary
Recordings, transcripts and outcomes stored per call
Calendar and CRM updates after each call
A call log dashboard with filters by outcome

Tools and technology

LiveKitTwilioDeepgramElevenLabsOpenAI Realtime APIPythonPostgreSQL

Get a scoped estimate

How it works

From first call to results

Map the call types

We list the calls you receive or make and pick the ones a voice agent can handle well.

Script and choose a voice

We write the opening, disclosure and fallback lines, then pick a voice and accent that suit your callers.

Test with real callers

Your team rings the agent with real scenarios, accents and interruptions before any customer does.

Go live with transfer

We launch with a human transfer path and review recordings closely in the first weeks.

Questions

Common questions

Can AI answer business phone calls?

Yes, a voice AI agent can answer business calls, handle routine questions and book appointments. It works best for predictable call types. Complex, emotional or high-value calls should transfer to a person, and we build that transfer path into every voice agent.

Will callers know they are speaking to AI?

Yes, callers should be told they are speaking to an AI agent, and we include a short disclosure at the start of each call. Many regions require this, and it also builds trust. Recording notices are added where local rules require them.

Can a voice AI agent make outbound sales calls?

A voice AI agent can make outbound calls, but only to people who have agreed to be contacted. Cold calling rules differ by country and many restrict automated calls. We limit outbound agents to follow-ups, reminders and callbacks with consent.

How natural do AI voice agents sound?

Modern AI voice agents sound close to a real person and can handle interruptions, but they still mishear names, numbers and strong background noise. We test with your callers' accents and add confirmation steps for details such as dates and phone numbers.

What happens if the voice agent cannot help?

When a voice agent cannot help, it transfers the call to a staff member or takes a message for a callback. The agent passes on a short summary so your team knows the caller's need before speaking to them.

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