AI Solutions · AI agents and chatbots
AI agents and chatbots that answer from your facts.
We build chat agents that answer questions, qualify leads and complete simple tasks, using only the information you approve. When a conversation needs a person, it goes to one.
In short
What is an AI chatbot or agent?
An AI chatbot or agent is software that holds a conversation in natural language and can take actions, such as booking a slot or updating a record. technocity builds agents for WhatsApp, web chat and Instagram that answer from your approved content, follow set rules and hand over to a human when needed.
Sound familiar?
The problems we solve
The same questions arrive all day on every channel
Leads message after hours and go cold by morning
Off-the-shelf bots give vague or made-up answers
Staff cannot see what the bot said before taking over
What’s included
How we can help
Website chat agent
A chat widget on your site that answers from your pages, documents and FAQs.
WhatsApp and Instagram agent
An agent on the official WhatsApp Business Platform and Instagram messaging, with templates and opt-in handling.
Action-taking agent
An agent connected to your CRM, calendar or booking system so it can create leads, book slots and check status.
Tuning and monitoring
Monthly review of transcripts, failed answers and handovers, with content and prompt fixes.
Timelines are typical starting points. Every project is scoped with you first.
What you get
- A working agent on the channels you choose
- An approved knowledge base the agent answers from
- Written rules for tone, refusals and escalation
- Human handover to a shared inbox with full chat history
- Integrations with your CRM, calendar or helpdesk
- A transcript dashboard and a test set of real questions
Tools and technology
How it works
From first call to results
Collect real conversations
We read a sample of your current chats and emails to find the questions that matter most.
Write the rules
We agree what the agent may answer, what it must refuse and when it hands over to a person.
Build and test
We connect the agent to your content and systems, then test it against real questions before launch.
Launch in stages
We start on one channel with staff watching, then widen once answers are reliable.
Questions
Common questions
Can an AI chatbot work on WhatsApp?
Yes, an AI chatbot can run on WhatsApp through the official WhatsApp Business Platform. It needs a verified business number, approved message templates for outbound messages and customer opt-in. technocity sets this up and connects the agent to your content and systems.
How do you stop a chatbot from making things up?
A chatbot is kept accurate by limiting it to approved sources and telling it to say so when it does not know. We ground answers in your content, add refusal rules for sensitive topics and test against real questions. No AI system is perfect, so we also review transcripts regularly.
Can the chatbot hand a conversation to a human?
Yes, a well-built chatbot should hand over to a human when a customer asks, when it is unsure or when the topic is sensitive. Your team receives the full chat history in a shared inbox, so the customer does not have to repeat themselves.
Is customer data used to train the AI model?
No, customer conversations are not used to train AI models unless you agree to it in writing. We use model providers' business APIs, which do not train on API data by default, and we agree data retention and storage location with you before launch.
What is the difference between a chatbot and an AI agent?
A chatbot mainly answers questions, while an AI agent can also take actions, such as booking an appointment or updating a CRM record. Agents need tighter permissions and testing, so we usually start with answering and add actions once the basics are reliable.
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